Terms of Service

Effective date: October 15, 2026

1. Who we are

DunGuard ("the Product") is operated by Nie Wen ("we", "us"), an individual seller based in China. Contact: support@dunguard.app.

2. What the Product is

DunGuard is a web-based subscription service for businesses that sell with Stripe. It monitors the connected Stripe account for failed payments and webhook delivery failures, sends payment-recovery emails and failure alerts on the customer's behalf, and provides a hosted card-update page and a recovered-revenue dashboard. The Product is provided as a hosted web application; nothing is shipped physically.

3. Your account

• You must provide accurate information when you sign up and keep it up to date.
• You are responsible for activity that happens under your account and for keeping your credentials secure.
• The Product is intended for business and professional use. You confirm you are acting for purposes of your trade or business.

4. Acceptable use

• Do not misuse the Product, including attempting to disrupt it, access it in an unauthorized way, or use it for unlawful purposes.
• You retain ownership of content and data you provide. You grant us the limited rights needed to operate the Product for you.

5. Pricing and payment

• Prices are displayed on our pricing page and may change for future billing periods; changes will be announced before they take effect for existing subscribers where required.
• Payments are processed by Creem, our merchant of record. Creem handles payment processing, applicable sales tax / VAT, and invoicing for purchases of the Product.
• Subscriptions renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period unless stated otherwise.

6. Delivery and access

Access is granted when your payment is confirmed. You will receive access by account activation and/or a confirmation email containing sign-in or license details, depending on how the Product is delivered.

7. Refunds

Refunds are governed by our Refund Policy. Please read it before purchasing.

8. Service availability

We work to keep the Product available and functioning, but we do not guarantee uninterrupted service. We may update, change, or discontinue features; if a change materially reduces the core value of your plan, we will let you know in advance where reasonably possible.

9. Liability

To the maximum extent permitted by applicable law, our total liability arising from or related to the Product is limited to the amounts you paid for the Product during the 3 months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including your statutory rights as a consumer where they apply.

10. Termination

You may stop using the Product and cancel at any time. We may suspend or terminate access if you materially breach these Terms or misuse the Product; where reasonable, we will give notice and a chance to remedy the breach first.

11. Changes to these Terms

We may update these Terms. The version in force is the one published at https://dunguard.app/terms.html with its effective date. Continued use after an update takes effect constitutes acceptance.

12. Contact

Questions about these Terms: support@dunguard.app. We aim to respond to customer requests within 3 business days.

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