Refund Policy

Effective date: October 15, 2026

This policy applies to purchases of DunGuard made through Creem, our merchant of record.

1. One-time purchases

You may request a full refund within 14 days of purchase, no questions asked, provided the Product has not been substantially consumed in a way that the law treats as waiving this right (for example, extensive use of a consumable credit pack).

2. Subscriptions

• You can cancel at any time; cancellation stops future renewals and access continues until the end of the current billing period.
• Renewal charges: if you forgot to cancel, contact us within 14 days of a renewal charge and we will refund that renewal in full if the service was not materially used in the new period.
• We do not pro-rate refunds for partial periods, except where required by law.

3. Founding prepays (pre-launch)

If you prepaid before launch and we do not launch the Product, your prepay is refunded in full automatically. You may also request a full refund of a founding prepay at any time before launch.

4. How to request a refund

Email support@dunguard.app from the email used for the purchase, with your order details. We aim to respond within 3 business days. Approved refunds are issued by Creem to your original payment method; timing depends on your bank or card issuer.

5. Exceptions

Refunds may be refused in cases of fraud, chargeback abuse, or material breach of our Terms of Service. Nothing in this policy removes rights you have under applicable consumer law, including statutory withdrawal rights where they apply.

6. Contact

Refund questions: support@dunguard.app.

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